For Shopify + ShipStation warehouse teams

Stop losing exceptions between your tools.

StuckOrders watches Shopify, ShipStation, and your CSVs, and turns everything that's stuck — aging orders, missing SKUs, return holds, unowned claims — into one queue with an owner, an age, and a next action. Keep the tools you have.

Get your free 30-day exception audit See how it works

Read-only access. Connect in minutes. No WMS migration.

The symptoms

Sound familiar?

If your morning starts with cross-checking three systems, these are the cracks orders fall through.

“Paid orders sit for two days before anyone notices.
“Shopify says fulfilled. ShipStation says no label. Nobody knows which is right.
“A SKU issue blocks an order and the follow-up dies in a Slack thread.
Your "exception tracker" is a spreadsheet tab named FIX THESE.
The morning starts with checking three systems instead of clearing one queue.
The fix One owned queue you clear by 9am — every item has an owner, an age, and a next action.
How it works

Keep Shopify. Keep ShipStation. Get one owned queue for everything that's stuck.

Three steps from connected to clearing the queue. No migration, no rip-and-replace.

1

Connect read-only

Shopify + ShipStation OAuth, then drop in CSVs for receiving, returns, and claims. Save a mapping per customer once and reuse it.

~10 minutes
2

StuckOrders detects

Rules catch aging orders, sync mismatches, SKU blockers, return holds, short receipts, and unowned claims. Every exception keeps its source evidence.

Always watching
3

Your team clears the queue

Assign owners, set status, snooze, attach evidence, and export claims packets. Slack digest every morning; cutoff alerts when something's about to miss.

Cleared by 9am

Works with what you already run

Shopify ShipStation Slack CSV / Spreadsheets Stripe (billing)

Data ingestion is read-only. Your stores stay the source of truth.

The honest pitch

Not another system to migrate to.

StuckOrders is not a WMS, ERP, OMS, or help desk — it's the exception queue between them. You keep your stack; exceptions stop falling between the cracks.

WMS ERP OMS Help desk Freight visibility Inventory ledger BI dashboard
If an exception existed, you can prove who owned it and how it got resolved — every change is audit-logged.
No-risk first step

Start with a free 30-day exception audit.

Send us your Shopify and ShipStation exports (or screenshots of the spreadsheet you're fighting). We'll show you every exception from the last 30 days — what got stuck, how long it sat, and what it cost you — before you connect anything.

No connection required to start.

Pricing

Transparent, monthly, no surprises.

Pick by where you are today. Move up when client count or rules demand it.

Starter
$400/ mo
One warehouse, the essentials to stop losing orders.
Start with an audit
  • One warehouse
  • Shopify + ShipStation + CSV upload
  • Slack daily digest
Most teams
Operations
$950/ mo
The full owned queue — owners, audit trail, claims exports.
Start with an audit
  • Everything in Starter, plus
  • Detection rules
  • Owners & assignments
  • Full audit log
  • Claims export
  • Multiple users
3PL
$1,750/ mo
Run many clients without mixing up their exceptions.
Start with an audit
  • Everything in Operations, plus
  • Client segmentation
  • Multiple CSV mappings per client
  • SLA tracking
  • Priority support
One-time onboarding ($1,000–$5,000) when CSV mapping or historical import needs cleanup. 30-day pilot with a weekly ROI recap before you commit.
FAQ

The skeptical questions, answered.

Do we have to leave ShipStation or Shopify?
No — and that's the entire point. StuckOrders connects read-only and watches the tools you already run. Your stores stay the source of truth; we just surface what's stuck between them.
Is this a WMS?
No, and on purpose. A WMS replaces how you run the floor and takes months to migrate to. StuckOrders is the exception queue between your existing tools — it doesn't own your inventory, pick paths, or labels. You keep your stack and stop losing orders in the gaps.
How long does setup take?
Connect in minutes via OAuth. A non-technical operator can map a CSV in under 10 minutes, and the mapping is saved per customer so you only do it once.
What does the pilot look like?
30 days: read-only setup, one saved CSV mapping, the Slack digest live, and a weekly ROI recap. At the end we sit down for a conversion call — no auto-renew surprises.
Who sees our data?
Credentials live in an encrypted vault. Access is role-based (admin / manager / operator / viewer), every change is in the audit log, and you can request export and deletion at any time.
We're a 3PL with many clients — does this work?
Yes. The 3PL plan adds client segmentation and per-client CSV mappings, so each client's exceptions stay separate, owned, and SLA-tracked.
Tomorrow morning

Start with a queue instead of a hunt.

Get your free 30-day exception audit Book a 20-minute demo